Ecommerce Business Scenarios

This documentation set showcases the complete business scenarios of the ecommerce platform, using a three-tier structure: "Category → Primary Usecases → Usecases".

Business Categories

🛒 Cart & Checkout

• Cart Management - Product addition, modification, quantity adjustment
• Checkout & Payment Preparation - Address selection, coupons, payment methods

📦 Order Fulfillment

• Order Creation & Tracking - Order number generation, payment links, status tracking
• Shipping & Logistics - Shipping options, delivery tracking
• Store Pickup & Local Delivery - O2O scenarios

💰 Pricing & Promotion

• Price Strategy - Dynamic pricing, tiered pricing
• Campaign Discount - Time-limited discounts, full-reduction promotions
• Subscription Billing - Recurring payments, renewal management

📚 Catalog & Content

• Physical Goods - SKU management, inventory display
• Digital Subscription Goods - Online services, membership benefits
• Content Assets Management - Images, videos, documents
• Bundled Goods - Package sales, combo deals

📊 Data Analytics

• Operational Dashboard - Sales data, user behavior
• User & Product Analytics - Personalized recommendations, user profiling

🏪 Channels & Stores

• Omni-Channel Experience - Online-offline integration
• Multi-Channel Sync - Inventory sync, unified orders
• Store Fulfillment & Pickup - Store operations

🎯 Membership & Marketing

• Membership Growth & Benefits - Membership tiers, points system
• Marketing Automation - Precision targeting, automated operations
• Points Store & Value - Points redemption, virtual goods

💳 Payment & Billing

• Multi-Payment Channels - Alipay, WeChat, bank cards
• Subscription Billing & Invoices - Recurring charges, e-invoices

🏭 Inventory & Warehouse

• Inventory Management - Inventory monitoring, restock alerts
• Stocktaking & Transfer - Inventory counting, warehouse transfer

💼 Finance Settlement

• Reconciliation - Automatic reconciliation and exception handling
• Invoicing & Tax - Invoice management and tax compliance

⚙️ Platform Operations

• Configuration & Permissions - Platform configuration, user permissions
• Logging & Scheduling - Task scheduling, log monitoring

🚨 Risk & Compliance

• Transaction Risk - Fraud detection, risk control
• Privacy Compliance - Data protection, GDPR compliance

🛎️ After Sales & Customer Service

• Support Ticket Handling - Customer service system, ticket workflow
• RMA Returns & Refunds - Return process, refund handling
• Digital Unsubscribe & Rights Recovery - Subscription cancellation, rights recovery