Communication & Collaboration
The Communication & Collaboration module centrally manages customer communication, task collaboration, and channel partner collaboration around social touchpoints like WeCom, ensuring information transparency and timely responses.
Sub-scenarios
- Omnichannel Communication Logging - Unified call, email, and meeting record logging
- Task & Cadence Collaboration - Lead task assignment, cross-department collaboration, and reminders
- Channel & Partner Collaboration - Partner progress sync, change request approval, and performance settlement
Return to CRM Scenario Overview or continue exploring other business domains.